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Your feedback regarding TAXISnet has been invaluable so far, so please continue to provide it. Our aim is to ensure the transition to electronic submission is as easy as possible.

If you get any errors whilst submitting your tax returns via TAXISnet, please contact our support desk who can assist you in resolving the error.

To allow proper troubleshoot of errors we would need an email to the following 4 documents :

  1. Document 1: The complete Tax Return in PDF format. (This can be created from CaseView-> File/Save as PDF).
  2. Document 2: IR4 Text backup file
    1. If you prepare IR4 in TaxForms: The backup file of the saved tax return. This is a txt file located in the local “TextFileBackup”folder in the format “EPRxx_2010_12345678A_TAX PAYER NAME.txt”
    2. If you prepare IR4 in Financial Statements: The file is created on save for import into Tax Forms in the format “IR4_2010_12345678A_TAX PAYER NAME.txt”. This txt file is automatically created when the IR4 is closed in the CaseWare file and the option is enabled in the Information Store under the Tax Forms Options.


  1. Document 3: The actual XML file being submited to TAXISnet
  2. Document 4: A screen shot of the TAXISnet error. (The following screen is just a sample)



For more information on how to get this error please see How to obtain the TAXISnet error message?




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